How do I send/upload artwork?
Once your order is complete, simply reply to firstname.lastname@example.org with the artwork that you would like printing/Embroidered on the products. Also please let us know if you have a delivery deadline.
Can we talk with someone if I don’t see all the information I need on line?
Yes of course, our team of friendly staff are available to talk , just call us on 021 4510488.
Will I get an artwork proof before you print/embroider my order?
We always email you a visual before we print/ embroider your order and do not proceed until you are 100% happy with the proof.
Can we see samples before we buy?
Yes! The samples will not be personalised to you and are returnable.
How do I pay for my order?
You can pay by cheque, cash or bank transfer.
Which shipping carrier is used?
GLS Couriers is our main courier.
What is a tape charge?
This is the cost for making the embroidery disc that is then used in the machine to embroider your artwork onto the products.
I can’t see what I am looking for in the catalogue or on the website, can you help with this?
Yes, please let us know what item you are looking for and we will endeavour to source it for you.
What are business days?
Business days are Monday to Friday and do not include weekends or public holidays.
How can I track my order?
When your order has been sent we can email you the tracking number.
When will I receive my order?
Once dispatched from our office, orders have a delivery time of 1-2 business days.